Two-thirds of Americans report being consistently surprised by their medical bills. This could be due to the fact that, according the survey, only 25% of patients are being offered pre-treatment cost estimates from their providers, despite evidence that demand for such information is growing.
—from “TransUnion Healthcare National Survey, 2014″
Accurate front-end price estimation
With consumer-directed health plans and new regulations, you are likely experiencing a greater sense of urgency to establish defensible, consistent processes for generating accurate patient charge estimates. Relying on random bill sampling to produce estimates is no longer adequate and could impact patient satisfaction.
Patient Bill Estimates for Improved Upfront Collections and Reduced Bad Debt
Craneware’s Patient Charge Estimator® provides an optimum solution, with quick, accurate estimates for inpatient and outpatient services that improve upfront collections, reduce bad debt, and support defensible and transparent pricing. Patient Charge Estimator provides immediate estimates based on your organization’s historical claims data, chargemaster files, and fee schedule information; staff can search by procedure codes or narrative descriptions, verify patient eligibility, and generate high-, average-, and low-cost estimates according to mitigating circumstances. Patient Charge Estimator also produces correspondence to help your staff communicate effectively with patients.
Rely on Patient Charge Estimator to ensure that:
- Your staff easily generates reliable estimates that are consistent across the organization.
- Your patients receive out-of-pocket cost information that contributes to a positive experience.
- Your organization better supports point-of-service collections, helping reduce bad debt and enhance regulatory compliance.
- Your staff can verify patient insurance eligibility.
Patient Charge Estimator Implementation Services
Craneware Professional Services provides policy, procedure, and process design services to improve upfront collections and help you produce quick, accurate estimates. The engagement includes the setup of Patient Charge Estimator software and onsite training, scripts for discussing estimates with patients, and documented evaluations and recommendations.