The National Association of Healthcare Access Management held its 42nd Annual Conference from May 24 to 27 at the Sheraton New Orleans. Attendees enjoyed three days (four including pre-conference symposia) of education, exhibits, and networking with peers from across the country.
In case it was ever in doubt, access management and patient engagement are currently the focus of intense interest. Patient-centric care, video conference technology, multi-channel digital access, and taking the stress out of patient financial obligation were some of the topics of the Learning Labs.
General sessions also were focused on the patient experience, reflecting not only the genuinely caring attitudes of access management teams toward their patients, but the growing emphasis on improved patient satisfaction as essential to better outcomes and optimal reimbursement.
Mobile technology is seen in patient access as much as in any part of healthcare, and the exhibit hall featured suppliers emphasizing data sharing, patient scheduling and communication, and innovative payment solutions (such as our own Trisus ActivePay™.) While apps are still abundant, the tech currents seem to be moving toward using SMS (text) messaging as a new universal means of communicating quickly.
Every attendee seemed to be talking about “networking” in the more traditional sense, though. “It’s talking to my peers,” one shared, “that makes this so special. I know I’m not alone, and even though I thought no one else had this kind of challenge, it turns out there’s always someone else who’s been through it.”
Were you at NAHAM? Or is there another conference that’s your “must attend?” Please share with us what you learn from events such as this.