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Craneware’s Executive Leadership

Keith Neilson

Chief Executive Officer and member of PLC Board

Co-founder and Chief Executive Officer, Keith ensures Craneware’s values and strategic vision are applied consistently throughout the business to deliver superior performance.

After receiving a bachelor’s degree from Heriot-Watt University, Keith worked in international management, providing sales, marketing, and technical consulting services.

Since its launch in 1999, Craneware has been awarded numerous awards for international achievement, business growth strategy, and innovation under Keith’s leadership. In 2003, Keith was named “Emerging Entrepreneur of the Year 2003” and was a finalist in the 2004 “World Young Business Achiever Award”, winning the Award of Excellence in the Business Strategy category. He received the “U.K. Software & Technology Entrepreneur of the Year Award” from Ernst & Young in 2008 and was the Insider Elite “Young Business Leader of the Year” in 2009.

Keith is an active member of the Young Presidents Organisation (YPO), a syndicate member and Partner in Par Equity LLP, a board member of Code Clan, the Scottish Digital Skills Academy and the Scottish North American Business Council (SNABC). Keith is also proud Patron of the Princes Trust and a Trustee of the Polar Academy, both charitable organizations that work for the benefit of young people.

Craig Preston

Chief Financial Officer and member of PLC Board

As Chief Financial Officer, Craig directs Craneware’s financial operations in both the United Kingdom and United States, drawing upon his significant experience in senior financial roles with private and public technology companies, including those with a multinational presence. His forward thinking and attention to compliance and financial analysis provide the foundation for sound strategic decisions.

Prior to joining Craneware, Craig was group director of finance and company secretary at Intec Telecom Systems. Earlier roles included corporate development manager at London Bridge Software, CFO for Phoenix International, a NASDAQ-traded software company, and held a position with Deloitte in both the United Kingdom and United States.

Derek Paterson

Chief Information Officer

As the Chief Information Officer, Derek links technology to Craneware strategy, developing new capabilities and services, which translate into success for Craneware and its customers.

Derek joined Craneware shortly after it was founded and built the main production system used by the company for orders, product delivery, and installation tracking, and created and managed its support department – consistently recognized by KLAS for excellence. Derek also authored the initial version of Craneware’s first Web-based reference tool, Online Reference Toolkit®, and led design of its Pharmacy ChargeLink® and Supplies ChargeLink® products.

Prior to joining Craneware, Derek worked in local government within the United Kingdom, including serving as development officer (IT) for the finance department of the City of Edinburgh Council. In this capacity, he developed early intranet applications as well as database applications and financial reporting systems that resulted in significant cost savings.

Marty Smith

Chief Technology Officer

As Chief Technology Officer, Marty guides the development and delivery of Craneware’s strategic technology roadmap.

With 20 years of experience in product and application development, Marty maintains the health of Craneware’s product delivery culture. Marty’s focus is on building, managing, and leading teams defining and delivering enterprise and customer facing products using cutting-edge technologies.

Prior to joining Craneware, he served as VP of Research and Development at McKesson Health Solutions, where he was responsible for product development across multiple business units spanning a broad spectrum of healthcare payors and providers.

Mark Montgomery

Chief Marketing Officer

As Chief Marketing Officer, Mark provides strategic and operational leadership for corporate development, data integrity and marketing that drive to Craneware’s long-term goals. A critical contributor to the mission, vision, and strategy of Craneware, helping the organization find and meet the needs of our customers.

Mark received a bachelor’s degree in broadcast communications from Tennessee Temple University and a master’s degree in business administration from the University of Georgia.

Prior to joining Craneware, Mark led several teams for Experian Healthcare’s client services organization, encompassing reimbursement, client support and central operations. Mark joined Experian in 2011 with the acquisition of Medical Present Value, Inc. (MPV). Additionally, Mark spent eight years with McKesson and 17 years with Lanier Healthcare in a variety of strategic sales, marketing and operations roles.

Seth Droe

Executive Vice President, Sales

As Executive Vice President Sales, Seth expertly leads the Sales team, bringing to market Craneware’s superior value cycle suite of solutions and services.

With more than 20 years of healthcare experience across North America serving in a variety of sales leadership roles with firms ranging from Fortune 15 companies to start up organizations, Seth brings in-depth skill in consultative, strategic, and complex sales processes with a history of attracting and retaining talent to develop highly effective selling teams.

Aiding and advising top healthcare organizations in improving their business performance for sustainable long-term success, Seth’s considered knowledge of healthcare business and information technology solutions is respected for providing valuable insights that help healthcare organizations to mitigate risk and improve profitability.

Karen Bowden

Executive Vice President, Customer Management

As an Executive Vice President with a true passion for, and commitment to, customer success, Karen leads the Customer Management organization to design, execute upon, and improve Craneware customer experience at all times.

During her 25 years of hospital administrative experience, Bowden managed fiscal and clinical operations in large academic teaching facilities. Prior to joining Craneware, Karen founded Revenue Enhancement Strategies, a consulting firm dedicated to finding untapped revenue in hospitals. Karen developed and implemented denial management systems to manage audits and appeals using her significant knowledge of payor systems, which resulted in decreased claim denials and increased net revenue.

Karen graduated summa cum laude from the University of Pittsburgh with a B.S. in Health Records Administration and is an active member of the HFMA.

Issy Urquhart

Chief People Officer

As Craneware’s Chief People Officer, Issy drives sustainable growth and facilitates change through a focus on the people at Craneware, building a stronger, more resilient company. Issy is responsible for delivering the human resources and organization development strategies, as well as overseeing facilities management at Craneware.

Issy brings 25-plus years of strategic and operational global HR experience gained across a number of sectors including Technology, BPO, mature FMCG and Financial Services. Key strengths are her breadth and depth of global HR expertise across all facets of HR and OD, especially talent development and acquisition, M&A, change management and global reward strategies.

Most notably prior, to joining Craneware Issy worked at CommScope Inc, Wolfson Microelectronics plc and Convergys Corporation in executive HR roles, where alongside delivering the HR agenda, she lead wide-scale change programs to deliver acquisitions, changes in business strategies, and operating models.

Eric Carter

Chief Legal Officer

As business partner, counselor, and advisor, Eric plays a critical role in ensuring Craneware’s compliance and governance capabilities. In support of Craneware’s reputation as a trusted partner to hundreds of U.S. hospitals, Eric’s focus is emerging legal issues involving technology, the protection of patient rights, and regulatory compliance.

Eric joined as Craneware’s Chief Legal Officer in October 2017 after serving as the Company’s external general counsel for nine years. Eric’s 20-year legal career is notable for trial work as legal counsel and advisor to companies ranging in size from small technology start-ups to large, publicly-traded companies across numerous sectors, including energy, telecom, healthcare, insurance, and financial services. In support of Craneware’s reputation as a trusted partner to hundreds of U.S. hospitals, Eric’s focus is emerging legal issues involving technology, the protection of patient rights, and regulatory compliance.

Eric was a science major at Harvard before studying law at the University of Miami and the University of Missouri.