Southampton Hospital is a 125-bed community hospital located in the East End of Long Island in New York. The hospital offers a full range of outpatient and inpatient services, is an affiliate of Stony Brook Medicine, and has been awarded numerous national awards for exceptional care and patient safety.
Challenge
Southampton’s revenue cycle had not been a primary focus for many years. Hospital leadership knew of multiple issues, but didn’t know where they should start. In addition, the hospital’s chargemaster coordinator was retiring and the hospital’s seasonal location meant recruitment of her replacement would be difficult.
Solution and Services
- Craneware Success Manager and CDM Outsourcing
- Chargemaster Toolkit®, Online Reference Toolkit®, InSight Denials®
Results
- Over two years, a 5% and then 9% increase in cash collected and $9 million in additional net revenue
- Established revenue cycle team and two positions filled with Craneware consultants – Acting Revenue Cycle Director and CDM Coordinator
- Saved $10,000 in coding reference book purchases each year by switching to Online Reference Toolkit
“I’m very pleased with the work Craneware has done with us and the value we’ve gotten out of our decision to purchase Craneware tools.”
Chris Schultheis, CFO
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[post_date] => 2018-05-02 17:50:46
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[post_content] => [et_pb_section bb_built="1" _builder_version="3.0.106" next_background_color="#ffffff" background_color="rgba(227,227,227,0.2)" use_background_color_gradient="on" background_color_gradient_start="#ffffff" background_color_gradient_end="#e3e3e3"][et_pb_row][et_pb_column type="4_4"][et_pb_image _builder_version="3.0.106" src="https://craneware.wpengine.com/wp-content/uploads/2018/05/UMC-logo.png" show_in_lightbox="off" url_new_window="off" use_overlay="off" align="center" always_center_on_mobile="on" force_fullwidth="off" show_bottom_space="on" /][et_pb_image _builder_version="3.0.106" src="https://craneware.wpengine.com/wp-content/uploads/2018/05/UMC.jpg" show_in_lightbox="off" url_new_window="off" use_overlay="off" always_center_on_mobile="on" force_fullwidth="off" show_bottom_space="on" border_radii="|10px|10px|10px|10px" box_shadow_style="preset1" align="center" filter_hue_rotate="6deg" /][/et_pb_column][/et_pb_row][et_pb_row][et_pb_column type="4_4"][et_pb_text _builder_version="3.2.2" background_layout="light"]
413‐bed teaching hospital (Level 1 trauma center with 50+ percent of billings in Medicare and Medicaid) plus more than 40 clinics, labs and other facilities, all serving Texas Tech University Health Sciences Center, West Texas and Eastern New Mexico.
[/et_pb_text][et_pb_button button_url="#" button_text="Get Started" button_alignment="center" background_layout="dark" _builder_version="3.0.90" custom_button="on" button_text_size="18" button_text_color="#ffffff" button_bg_color="#66bf48" button_border_color="#66bf48" button_border_radius="10" button_use_icon="off" /][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section bb_built="1" module_id="case-study-content" _builder_version="3.0.90" prev_background_color="rgba(227,227,227,0.2)" next_background_color="#e6eaee"][et_pb_row _builder_version="3.0.47" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4"][et_pb_text _builder_version="3.0.106" background_layout="light"]
Challenge
Increase accuracy and completeness of charge capture to improve net revenue and improve compliance; streamline workflow through automation.
Solution
Craneware’s Chargemaster Toolkit® to automate chargemaster maintenance and Bill Analyzer for improved charge capture.
Results
Total gross and net revenue doubled in first year for the charges added by the Revenue Integrity Department (over $1 million recovered in Emergency alone) and has remained at elevated level since; chargemaster maintenance now automated, resulting in greater accuracy.
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“Chargemaster Toolkit made it possible for us to consistently capture charges, regardless of patient status – and to capture all charges, then let automation determine exceptions.”
Micky Allen, Director of Revenue Integrity
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Ready to learn more?
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[post_title] => University Medical Center Health System
[post_excerpt] => - Chargemaster Toolkit®
- Bill Analyzer
413‐bed teaching hospital (Level 1 trauma center with 50+ percent of billings in Medicare and Medicaid) plus more than 40 clinics, labs and other facilities, all serving Texas Tech University Health Sciences Center, West Texas and Eastern New Mexico.
[/et_pb_text][et_pb_button button_url="#" button_text="Get Started" button_alignment="center" background_layout="dark" _builder_version="3.0.90" custom_button="on" button_text_size="18" button_text_color="#ffffff" button_bg_color="#66bf48" button_border_color="#66bf48" button_border_radius="10" button_use_icon="off" /][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section bb_built="1" module_id="case-study-content" _builder_version="3.0.90" prev_background_color="rgba(227,227,227,0.2)" next_background_color="#e6eaee"][et_pb_row _builder_version="3.0.47" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4"][et_pb_text _builder_version="3.0.106" background_layout="light"]Challenge
Increase accuracy and completeness of charge capture to improve net revenue and improve compliance; streamline workflow through automation.
Solution
Craneware’s Chargemaster Toolkit® to automate chargemaster maintenance and Bill Analyzer for improved charge capture.
Results
Total gross and net revenue doubled in first year for the charges added by the Revenue Integrity Department (over $1 million recovered in Emergency alone) and has remained at elevated level since; chargemaster maintenance now automated, resulting in greater accuracy.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version="3.0.47" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4"][et_pb_blurb module_class="case-study-blurb" _builder_version="3.0.106" body_font_size="20" body_text_color="#2d79c2" url_new_window="off" use_icon="off" use_circle="off" use_circle_border="off" icon_placement="top" use_icon_font_size="off" background_layout="light"]“Chargemaster Toolkit made it possible for us to consistently capture charges, regardless of patient status – and to capture all charges, then let automation determine exceptions.”
Micky Allen, Director of Revenue Integrity
[/et_pb_blurb][/et_pb_column][/et_pb_row][et_pb_row][et_pb_column type="4_4"][et_pb_button button_url="http://host.craneware.com/af2?LinkID=CH00096645eR00000060AD" button_text="Download Case Study" button_alignment="center" background_layout="dark" _builder_version="3.0.106" custom_button="on" button_text_size="18" button_text_color="#ffffff" button_bg_color="#66bf48" button_border_color="#66bf48" button_border_radius="10" button_use_icon="off" url_new_window="on" button_icon_placement="right" /][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section bb_built="1" background_color="#e6eaee" _builder_version="3.0.90" prev_background_color="#ffffff" next_background_color="#2d79c2"][et_pb_row _builder_version="3.0.47" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4"][et_pb_text _builder_version="3.0.90"]You might also like...
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[/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section] [post_title] => University Medical Center Health System [post_excerpt] =>
- Chargemaster Toolkit®
- Bill Analyzer
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University Medical Center Health System
- Chargemaster Toolkit®
- Bill Analyzer
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[post_author] => 2
[post_date] => 2018-05-02 17:25:45
[post_date_gmt] => 2018-05-02 17:25:45
[post_content] => [et_pb_section bb_built="1" _builder_version="3.0.106" next_background_color="#ffffff" background_color="rgba(227,227,227,0.2)" use_background_color_gradient="on" background_color_gradient_start="#ffffff" background_color_gradient_end="#e3e3e3"][et_pb_row][et_pb_column type="4_4"][et_pb_image _builder_version="3.0.106" src="https://craneware.wpengine.com/wp-content/uploads/2018/05/MAMH-logo.png" show_in_lightbox="off" url_new_window="off" use_overlay="off" align="center" always_center_on_mobile="on" force_fullwidth="off" show_bottom_space="on" /][et_pb_image _builder_version="3.0.106" src="https://craneware.wpengine.com/wp-content/uploads/2018/05/MAMH.jpg" show_in_lightbox="off" url_new_window="off" use_overlay="off" always_center_on_mobile="on" force_fullwidth="off" show_bottom_space="on" border_radii="|10px|10px|10px|10px" box_shadow_style="preset1" align="center" filter_hue_rotate="6deg" /][/et_pb_column][/et_pb_row][et_pb_row][et_pb_column type="4_4"][et_pb_text _builder_version="3.0.106" background_layout="light"]
Madison Memorial is a full-service, non-profit community hospital in Rexburg, Idaho with 69 licensed beds.
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Challenge
Compliance, workflow and maximizing revenue all needed improvement. The organization’s previous chargemaster management solution did not provide departments with visibility into the chargemaster process.
Solution
Update chargemaster with automated systems by implementing Craneware’s Chargemaster Toolkit® and Pharmacy ChargeLink® solutions. Added Craneware’s Bill Analyzer for an even greater ROI.
Results
Anticipated yearly ROI of more than $327,000.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version="3.0.47" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4"][et_pb_blurb module_class="case-study-blurb" _builder_version="3.0.106" body_font_size="20" body_text_color="#2d79c2" url_new_window="off" use_icon="off" use_circle="off" use_circle_border="off" icon_placement="top" use_icon_font_size="off" background_layout="light"]
“We’re a small hospital and we don’t have a lot of staff available for extensive chargemaster management. Craneware pulls the data together for us and gives us a strategic view into our costs and charges, something we didn’t have before. Craneware’s solutions are very helpful, especially when it comes to understanding revenue and usage.”
Patsy Fowler, Reimbursement Specialist and CDM Manager
[/et_pb_blurb][/et_pb_column][/et_pb_row][et_pb_row][et_pb_column type="4_4"][et_pb_button button_url="http://host.craneware.com/af2?LinkID=CH00096645eR00000057AD" button_text="Download Case Study" button_alignment="center" background_layout="dark" _builder_version="3.0.106" custom_button="on" button_text_size="18" button_text_color="#ffffff" button_bg_color="#66bf48" button_border_color="#66bf48" button_border_radius="10" button_use_icon="off" url_new_window="on" button_icon_placement="right" /][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section bb_built="1" background_color="#e6eaee" _builder_version="3.0.90" prev_background_color="#ffffff" next_background_color="#2d79c2"][et_pb_row _builder_version="3.0.47" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4"][et_pb_text _builder_version="3.0.90"]
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Ready to learn more?
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[post_title] => Madison Memorial Hospital
[post_excerpt] => - Chargemaster Toolkit®
- Pharmacy ChargeLink®
- Bill Analyzer
Madison Memorial is a full-service, non-profit community hospital in Rexburg, Idaho with 69 licensed beds.
[/et_pb_text][et_pb_button button_url="#" button_text="Get Started" button_alignment="center" background_layout="dark" _builder_version="3.0.90" custom_button="on" button_text_size="18" button_text_color="#ffffff" button_bg_color="#66bf48" button_border_color="#66bf48" button_border_radius="10" button_use_icon="off" /][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section bb_built="1" module_id="case-study-content" _builder_version="3.0.90" prev_background_color="rgba(227,227,227,0.2)" next_background_color="#e6eaee"][et_pb_row _builder_version="3.0.47" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4"][et_pb_text _builder_version="3.2.2"]Challenge
Compliance, workflow and maximizing revenue all needed improvement. The organization’s previous chargemaster management solution did not provide departments with visibility into the chargemaster process.
Solution
Update chargemaster with automated systems by implementing Craneware’s Chargemaster Toolkit® and Pharmacy ChargeLink® solutions. Added Craneware’s Bill Analyzer for an even greater ROI.
Results
Anticipated yearly ROI of more than $327,000.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version="3.0.47" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4"][et_pb_blurb module_class="case-study-blurb" _builder_version="3.0.106" body_font_size="20" body_text_color="#2d79c2" url_new_window="off" use_icon="off" use_circle="off" use_circle_border="off" icon_placement="top" use_icon_font_size="off" background_layout="light"]“We’re a small hospital and we don’t have a lot of staff available for extensive chargemaster management. Craneware pulls the data together for us and gives us a strategic view into our costs and charges, something we didn’t have before. Craneware’s solutions are very helpful, especially when it comes to understanding revenue and usage.”
Patsy Fowler, Reimbursement Specialist and CDM Manager
[/et_pb_blurb][/et_pb_column][/et_pb_row][et_pb_row][et_pb_column type="4_4"][et_pb_button button_url="http://host.craneware.com/af2?LinkID=CH00096645eR00000057AD" button_text="Download Case Study" button_alignment="center" background_layout="dark" _builder_version="3.0.106" custom_button="on" button_text_size="18" button_text_color="#ffffff" button_bg_color="#66bf48" button_border_color="#66bf48" button_border_radius="10" button_use_icon="off" url_new_window="on" button_icon_placement="right" /][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section bb_built="1" background_color="#e6eaee" _builder_version="3.0.90" prev_background_color="#ffffff" next_background_color="#2d79c2"][et_pb_row _builder_version="3.0.47" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4"][et_pb_text _builder_version="3.0.90"]You might also like...
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[/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section] [post_title] => Madison Memorial Hospital [post_excerpt] =>
- Chargemaster Toolkit®
- Pharmacy ChargeLink®
- Bill Analyzer
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Madison Memorial Hospital
- Chargemaster Toolkit®
- Pharmacy ChargeLink®
- Bill Analyzer
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[post_date] => 2018-05-02 17:16:35
[post_date_gmt] => 2018-05-02 17:16:35
[post_content] => [et_pb_section bb_built="1" _builder_version="3.0.106" next_background_color="#ffffff" background_color="rgba(227,227,227,0.2)" use_background_color_gradient="on" background_color_gradient_start="#ffffff" background_color_gradient_end="#e3e3e3"][et_pb_row][et_pb_column type="4_4"][et_pb_image _builder_version="3.0.106" src="https://craneware.wpengine.com/wp-content/uploads/2018/05/ERH-logo.jpg" show_in_lightbox="off" url_new_window="off" use_overlay="off" align="center" always_center_on_mobile="on" force_fullwidth="off" show_bottom_space="on" /][et_pb_image _builder_version="3.0.106" src="https://craneware.wpengine.com/wp-content/uploads/2018/05/ERH.jpg" show_in_lightbox="off" url_new_window="off" use_overlay="off" always_center_on_mobile="on" force_fullwidth="off" show_bottom_space="on" border_radii="|10px|10px|10px|10px" box_shadow_style="preset1" align="center" filter_hue_rotate="6deg" /][/et_pb_column][/et_pb_row][et_pb_row][et_pb_column type="4_4"][et_pb_text _builder_version="3.0.106" background_layout="light"]
An award-winning 25-bed rural Critical Access Hospital (CAH) located in Ulster County, New York, providing a broad range of medical specialties.
[/et_pb_text][et_pb_button button_url="#" button_text="Get Started" button_alignment="center" background_layout="dark" _builder_version="3.0.90" custom_button="on" button_text_size="18" button_text_color="#ffffff" button_bg_color="#66bf48" button_border_color="#66bf48" button_border_radius="10" button_use_icon="off" /][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section bb_built="1" module_id="case-study-content" _builder_version="3.0.90" prev_background_color="rgba(227,227,227,0.2)" next_background_color="#e6eaee"][et_pb_row _builder_version="3.0.47" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4"][et_pb_text _builder_version="3.0.106" background_layout="light"]
Challenge
Create a current, efficient chargemaster as an essential part of EHR implementation for meaningful use.
Solution
Craneware’s Chargemaster Toolkit® - CAH to automate chargemaster management and Online Reference Toolkit® to provide instant access to regulatory resources that are updated on a weekly basis.
Results
Gross revenues in the Emergency Department (ED) increased by 20 percent and rejected and denied claims were reduced by a combined 80 percent.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version="3.0.47" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4"][et_pb_blurb module_class="case-study-blurb" _builder_version="3.0.106" body_font_size="20" body_text_color="#2d79c2" url_new_window="off" use_icon="off" use_circle="off" use_circle_border="off" icon_placement="top" use_icon_font_size="off" background_layout="light"]
“With Chargemaster Toolkit - CAH, our rejected and denied claims were reduced by a combined 80 percent. As a result, our gross accounts receivable days decreased from more than 120 days to 75 days.”
Patricia Gavis, CFO
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[post_title] => Ellenville Regional Hospital
[post_excerpt] => - Chargemaster Toolkit® – CAH
- Online Reference Toolkit®
An award-winning 25-bed rural Critical Access Hospital (CAH) located in Ulster County, New York, providing a broad range of medical specialties.
[/et_pb_text][et_pb_button button_url="#" button_text="Get Started" button_alignment="center" background_layout="dark" _builder_version="3.0.90" custom_button="on" button_text_size="18" button_text_color="#ffffff" button_bg_color="#66bf48" button_border_color="#66bf48" button_border_radius="10" button_use_icon="off" /][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section bb_built="1" module_id="case-study-content" _builder_version="3.0.90" prev_background_color="rgba(227,227,227,0.2)" next_background_color="#e6eaee"][et_pb_row _builder_version="3.0.47" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4"][et_pb_text _builder_version="3.0.106" background_layout="light"]Challenge
Create a current, efficient chargemaster as an essential part of EHR implementation for meaningful use.
Solution
Craneware’s Chargemaster Toolkit® - CAH to automate chargemaster management and Online Reference Toolkit® to provide instant access to regulatory resources that are updated on a weekly basis.
Results
Gross revenues in the Emergency Department (ED) increased by 20 percent and rejected and denied claims were reduced by a combined 80 percent.
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Patricia Gavis, CFO
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[/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section] [post_title] => Ellenville Regional Hospital [post_excerpt] =>
- Chargemaster Toolkit® – CAH
- Online Reference Toolkit®
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Ellenville Regional Hospital
- Chargemaster Toolkit® – CAH
- Online Reference Toolkit®