Integration Services and EHR Implementation
“Craneware embedded themselves with our leadership, and read the culture to fit right in; that is not easy to do and they did it expertly. They gained the confidence and trust of our leadership team, which resulted in a better, more productive, honest partnership that drove accountability from the top down.”
– President and CEO
Facilitate a Successful Return to Baseline Gross Revenue Post EHR Go Live
During EHR system implementations, conversions and upgrades, or when bringing new facilities into your healthcare system, revenue cycle teams are increasingly in need of consulting partners for guidance and expertise. What sets Craneware apart from other firms is our direct operations experience with implementing Epic, Cerner, MEDITECH and other EHRs to help guide your team through the process and offer insights along the way.
Our goal is to quickly get your facility not only back to baseline revenue levels, but to go beyond the baseline and achieve and sustain higher revenue with your new system.
Create a Sustainable Culture of Revenue Integrity
Conversions are times of high-stress with a go-live, but what happens beyond go-live is just as important to ensure revenue integrity. Craneware consultants help your team create a foundation for success through the implementation and go live process. From CDM clean up and standardization to clinical system to charge reconciliation, we assist in crafting policies and procedures while ensuring optimal charge capture.
Provide Onsite Expert Integration Support Before or After Your Implementation
Craneware experts are onsite during go-live, providing what we like to call ‘at-the-elbow’ support. We partner with revenue cycle, IT, and clinical teams and troubleshoot any issues that arise, determining if they are system, process, or training issues. For example, if additional training is needed by clinical staff on charge entry, we are there to assist.
The Craneware multi-faceted approach includes:
A senior-level manager provides support throughout the process, offering guiding principles and policy development, project plans, staff training, and expertise around the revenue recognition build. While many consulting firms stop here, our team has the expertise to be comprehensive to ensure your hospital or health system has long-term success.
Pre-Go Live CDM Clean Up
Going beyond a CDM Review to look at the CDM through a new lens focused on the structural changes of the new system, CDM Clean Up ensures completeness and accuracy for the initial build. We also include a pre- and post-go live comparison of the CDM to ensure integrity was maintained during the build.
Whether you need to create a single CDM file shared across the organization or to standardize file mapping across disparate EHRs, our consultants work with your team to determine the structure that best fits your needs for streamlining and centralizing revenue cycle operations.
Clinical System to CDM Reconciliation
An important step in reconciling the clinical system to the chargemaster, this step ensures the charges flow accurately from the point of order entry to the patient account, including ancillary applications that may be in use throughout the organization.
Charge Capture Analysis
At one, three, and six month intervals, we assess charge capture to identify and correct missed charging opportunities.
Charge Testing and Validation
Often testing is considered an IT event, but Craneware provides a revenue integrity expert to validate results from order inception through claims submission.
Both pre- and post-go live activities designed to prepare your teams for charge reconciliation, understand baseline revenue KPIs, and outline expectations at go-live. Deep-dive analysis easily pinpoints areas that need attention to ensure accurate charging.
Our team of experts can assist with conversions and upgrades on numerous patient accounting systems and EHRs, including Epic, Cerner, and MEDITECH.