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Craneware and CoxHealth to Share Best Practices for Improved Physician Charge Documentation to Achieve Revenue Integrity at 2012 HFMA MAP Event

ATLANTA, October 22, 2012Craneware, Inc., the market leader in automated revenue integrity solutions, today announced it will join its client, CoxHealth, at the 2012 HFMA MAP Event to present CoxHealth’s success in engaging physicians in the hospital’s revenue integrity initiative.

CoxHealth will describe how they improved shared accountability for documentation and charge capture by successfully engaging physicians with hospital staff into their documentation and charge capture compliance initiative. Specifically, CoxHealth leveraged data revealed by Craneware Revenue Integrity Solutions® in tandem, with CoxHealth’s internal audit expertise and leadership. The Healthcare Financial Management Association’s (HFMA) introduction of the Physician Practice Management MAP (Measure, Apply, Perform) Keys for hospitals who manage physician practices, is the latest demonstration of the healthcare industry’s increasing emphasis on physician financial performance as the industry works to improve its business performance.  HFMA’s pioneering MAP metrics program is greatly assisting healthcare organizations in charting their path to achieve revenue integrity and optimal business performance.

CoxHealth is a 2012 IMS Top 100 Integrated Healthcare Network, serving southwest Missouri and northwest Arkansas. Carol Conley, director of Audit and Compliance at CoxHealth, and Lamon Willis, Craneware consultant, will present the session, titled “CoxHealth: Improving Charge Capture and Reimbursement Using a Physician Shadow Auditing Program,” on Monday, October 29 from 7:00-7:50 a.m. in San Diego, CA.

During this session, CoxHealth will detail the best practices they developed for implementing centralized charge management and physician-auditing strategies, and identify critical success factors for engaging physicians to support accurate documentation and compliant charge capture for optimal reimbursement, which helped the organization improve the documentation accuracy of physicians in the program to greater than 90 percent.

“To meet the constantly changing demands of audits and other regulatory requirements, it is vital that healthcare organizations adopt strategic practices and technologies that assist in managing risk and improve financial performance,” said Keith Neilson, Craneware CEO. “CoxHealth’s innovative physician auditing program and enterprise-wide effort to improve documentation at the point of care and beyond is a great case study demonstrating how organizations can master challenges using technologies and process improvements to achieve revenue integrity. It is a privilege for Craneware to participate with CoxHealth in presenting this case study in front of the HFMA community, as we strive towards the common goal of achieving operational efficiency and financial success in healthcare.”

For eight consecutive years, Craneware’s Chargemaster Toolkit, Chargemaster Corporate Toolkit®, Online Reference Toolkit®, Bill Analyzer, and Interface Scripting Module have achieved HFMA Peer-Reviewed status, indicating that the products met stringent Peer-Reviewed requirements (*HFMA does not endorse or guarantee the use of these products).

About HFMA
The Healthcare Financial Management Association (HFMA) provides the resources healthcare organizations need to achieve sound fiscal health in order to provide excellent patient care. With more than 39,000 members, HFMA is the nation’s leading membership organization of healthcare finance executives and leaders. HFMA helps its members achieve results by providing education, analysis, and guidance, and creating practical tools and solutions that optimize financial management. The organization is a respected and innovative thought leader on top trends and challenges facing the healthcare finance industry.

HFMA’s MAP is a comprehensive strategy to transform the revenue cycle by helping leaders Measure performance, Apply evidence-based practices, and Perform to the highest standards. MAP establishes the definitive indicators of revenue cycle excellence (MAP Keys); offers a web-based application to track and compare performance (MAP App); honors revenue cycle excellence and improvement (MAP Awards); and share lessons from industry leaders (MAP Event).

About CoxHealth
CoxHealth is accredited by The Joint Commission and distinguished as one of the nation’s Top 100 Integrated Healthcare Systems (2006-2012). Established in 1906 and based in Springfield, Mo., CoxHealth serves more than 900,000 people in a 25-county service area in southwest Missouri and northwest Arkansas. Our comprehensive array of primary and specialty care includes three hospitals and more than 50 physician clinics in 20 communities. Our health system includes Oxford HealthCare (a home health agency), Home Parenteral Services (home infusion therapy), CoxHealth Foundation, Cox College, Cox Family Medicine Residency Program and much more.

About Craneware
Craneware (AIM: CRW.L) is the leader in automated revenue integrity solutions that improve financial performance for healthcare organizations. Craneware’s market-driven, SaaS solutions help hospitals and other healthcare providers more effectively price, charge, code and retain earned revenue for patient care services and supplies. This optimizes reimbursement, increases operational efficiency and minimizes compliance risk. By partnering with Craneware, clients achieve the visibility required to identify, address and prevent revenue leakage. To learn more, visit and

Craneware Media Contact:
Jessica Cohen
617-332-9999 x203